{"id":970,"date":"2025-11-06T15:09:40","date_gmt":"2025-11-06T15:09:40","guid":{"rendered":"https:\/\/www.h2g.growebsrl.it\/?page_id=970"},"modified":"2026-01-08T09:26:26","modified_gmt":"2026-01-08T09:26:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.h2g.growebsrl.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"970\" class=\"elementor elementor-970\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13239f05 e-flex e-con-boxed e-con e-parent\" data-id=\"13239f05\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbdbc5e e-con-full e-flex e-con e-child\" data-id=\"fbdbc5e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e256962 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e256962\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Faq<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c8063e e-flex e-con-boxed e-con e-parent\" data-id=\"3c8063e\" data-element_type=\"container\" id=\"more\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7aa586c e-con-full e-flex e-con e-child\" data-id=\"7aa586c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebced2b elementor-widget__width-inherit elementor-widget elementor-widget-elementskit-accordion\" data-id=\"ebced2b\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a39a09d12673\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-ebced2b\">\n                        <a href=\"#collapse-db44c686a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-db44c686a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-db44c686a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Can water on the needle beds and needles cause oxidation or rust?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-db44c686a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. The mixture of demineralised water and H2G\u2019s exclusive detergent is specifically formulated to clean needle beds while protecting metal surfaces from oxidation. The <strong>cleaning solution<\/strong> acts as both a <strong>detergent<\/strong> and a <strong>protective agent<\/strong>. After the wash cycle, we recommend applying a generous layer of oil to the needle beds to ensure long-term protection.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-ebced2b\">\n                        <a href=\"#collapse-b4713986a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b4713986a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-b4713986a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Do I need to dry the needle bed manually with an air gun after washing?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b4713986a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. All H2G industrial cleaning machines are equipped with an <strong>automatic drying system<\/strong>, which must be connected to your factory\u2019s compressed air supply. This mechanism completely removes residual moisture, allowing the needle bed to be handled safely immediately after washing.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-ebced2b\">\n                        <a href=\"#collapse-97cc2c56a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-97cc2c56a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-97cc2c56a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Do I need to connect the machine to a water tap?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-97cc2c56a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. Each H2G cleaning machine contains an <strong>internal water reservoir<\/strong>, which recirculates the same water for several cycles. This closed-circuit system <strong>reduces waste<\/strong> and eliminates the need for an external water connection.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-ebced2b\">\n                        <a href=\"#collapse-70f86fc6a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-70f86fc6a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-70f86fc6a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I dispose of the used washing water down the drain?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-70f86fc6a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. The washing process removes processing oils and residues from the needle bed, meaning the <strong>wastewater<\/strong> must be treated as <strong>special industrial waste<\/strong>. It must be disposed of in accordance with local environmental regulations.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-ebced2b\">\n                        <a href=\"#collapse-ed688a06a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ed688a06a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-ed688a06a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">How many needle beds can be washed at once?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ed688a06a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>This depends on the model:<\/p><ul><li><strong>H2G Junior<\/strong> can wash <strong>one compact needle bed<\/strong> at a time.<\/li><li><strong>H2G 3.0<\/strong> can wash <strong>two compact needle beds<\/strong> simultaneously, or<strong> one long needle bed<\/strong>.<\/li><li><strong>H2G 4.0<\/strong> offers the <strong>largest capacity<\/strong> and can handle even longer or more <strong>complex configurations<\/strong>, depending on the production setup.<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-ebced2b\">\n                        <a href=\"#collapse-730dc516a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-730dc516a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-730dc516a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Can washing damage fine-gauge needles, such as 18-gauge?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-730dc516a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. H2G machines are specifically designed for <strong>safe<\/strong> and <strong>non-aggressive needle bed cleaning<\/strong>, even for fine-gauge or delicate needles. In fact, we recommend washing fine-gauge beds regularly to maintain optimal performance and prevent production defects.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-ebced2b\">\n                        <a href=\"#collapse-b52e1da6a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b52e1da6a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-b52e1da6a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Do I need to tell the machine which model or fineness I am washing?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b52e1da6a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. H2G software, combined with <strong>advanced needle bed detection sensors<\/strong>, automatically identifies the size, position and characteristics of the needle bed. The machine then <strong>adapts<\/strong> the <strong>washing programme<\/strong> accordingly, ensuring efficient and accurate cleaning without manual input.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-ebced2b\">\n                        <a href=\"#collapse-1f2643b6a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1f2643b6a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-1f2643b6a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">How long is the warranty on H2G equipment?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1f2643b6a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>All H2G cleaning machines come with a <strong>one-year warranty<\/strong>, covering the entire device.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-ebced2b\">\n                        <a href=\"#collapse-471015d6a39a09d12673\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-471015d6a39a09d12673\" aria-expanded=\"false\" aria-controls=\"Collapse-471015d6a39a09d12673\">\n                            \n                            <span class=\"ekit-accordion-title\">Where can I purchase consumables such as detergents or filters?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-471015d6a39a09d12673\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-ebced2b\" data-parent=\"#accordion-6a39a09d12673\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can request H2G\u2019s original consumables\u2014including detergents and replacement filters\u2014directly from your <strong>local authorised dealer<\/strong> or from <strong>H2G headquarters<\/strong>. Using genuine consumables ensures the best performance and long-term reliability of your knitting machine cleaning equipment.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef70023 e-con-full e-flex e-con e-child\" data-id=\"ef70023\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Faq Can water on the needle beds and needles cause oxidation or rust? No. The mixture of demineralised water and H2G\u2019s exclusive detergent is specifically formulated to clean needle beds while protecting metal surfaces from oxidation. The cleaning solution acts as both a detergent and a protective agent. After the wash cycle, we recommend applying [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-970","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/pages\/970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/comments?post=970"}],"version-history":[{"count":31,"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/pages\/970\/revisions"}],"predecessor-version":[{"id":1770,"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/pages\/970\/revisions\/1770"}],"wp:attachment":[{"href":"https:\/\/www.h2g.growebsrl.it\/en\/wp-json\/wp\/v2\/media?parent=970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}